We follow a strict no exchange/refund policy for all products after order received and payment made. However, the following are exceptions:

-You received a faulty product.

-You received a wrong item.

If the reasons above match your case, you may proceed to initiate an exchange/refund by contacting us on our official Instagram account or Whatsapp us at 013-8013490, and you'll be required to ship the product back to us. Do kindly provide us the following details for us to proceed with refund:

Your Name:

Your Order Number:

The Item You Wish to Exchange/Return:

The Quantity of The Item:

Do allow 1-3 business days for a quality inspection to determine if the item returned is eligible for a refund/exchange.

Note: For an item to be eligible for a refund/exchange, it must be in the same condition that you received it, unused or not eaten, and in its original packaging. 

Thanks for your understanding,

BAO.